It’s a proven fact that customers value clean. Just take a look at some of the statistics:
94% of customers would avoid a business if they encountered dirty toilets and restrooms
50% drop in customer spending when encountering cleanliness issues in supermarket
2/3 of diners will leave or not return on evidence of poor cleaning
Cleaning is an essential part of reducing healthcare acquired infection and ensuring wellness in facilities. Image and reputation can also be preserved and judged on the level of perceived cleanliness. Not to forget, that cleaning also prevents premature wear of surfaces.
Unfortunately, most facilities are not performing quality audits (measuring clean) frequently enough to ensure their cleaning and disinfecting goals are met. While, customer’s expectations of a clean, professional, safe and welcome facility can be at risk with insufficient or improper cleaning practices.
So why is the cleaning not being measured? Most site that they don’t have time to do cleaning audits on a regular basis. Not knowing how to, manpower and budget can also be an issue.
However, what is the cost to the facility not to measure the state of cleanliness? HAIC’s, outbreaks, lawsuits, lost contract and decreased customer retention can make controlled budgets…uncontrolled, with no measurement or documentation of clean in place.
A recent Canadian Hospitals Environmental Services Study (CHESS) noted in its key findings; “There is a clear need for increased and improved auditing of environmental cleaning in hospitals. Without comprehensive auditing programs in place, hospital administrators cannot be certain that their hospital is sufficiently clean for infection prevention and control purposes.”
Simply put, just because it looks clean doesn’t mean it is clean and detecting and correcting deficiencies early can prevent more costly outcomes from happening.
This leads to another question…if you do not measure the clean, how can you improve it?
Measuring clean can be a simple and transparent process. It can easily identify if a job is “well done” or it can identify an opportunity for improvement. Deficiencies can found to create an opportunity of cleaning consistency between staff and areas. Measuring clean can ensure the cleaning crew is accountable to their contractual obligations and the facility to the safety of its patrons.
The process of measuring clean can be quite simple; just a measurement system of detection and documentation. It does not have to take a lot of time; it doesn’t have to be costly. It just needs to be consistent and frequent.
Now… would you measure clean?